KLM Royal Dutch Airlines Using AI to Boost Customer Service – NVIDIA Technical Blog News and tutorials for developers, data scientists, and IT admins 2025-07-16T15:45:00Z http://www.open-lab.net/blog/feed/ Brad Nemire <![CDATA[KLM Royal Dutch Airlines Using AI to Boost Customer Service]]> https://news.www.open-lab.net/?p=7901 2022-08-21T23:42:47Z 2016-10-13T17:25:06Z With the increasing volume of interactions with customers over social media channels, KLM Royal Dutch Airline is the first airline to test how artificial...]]> With the increasing volume of interactions with customers over social media channels, KLM Royal Dutch Airline is the first airline to test how artificial...

With the increasing volume of interactions with customers over social media channels, KLM Royal Dutch Airline is the first airline to test how artificial intelligence could assist customer service agents. ��We have 100,000 mentions a week on social media,�� says Tjalling Smit, senior vice president of Digital at KLM Royal Dutch Airlines. ��We handle around 15,000 customer service cases a week and we��

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